October 2022
Intermediate to advanced
256 pages
2h 27m
English
Content preview from Selling in a Crisis
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51Don't Complain
You've got plenty to complain about. You are stressed out, prospects are pushing off purchasing decisions, customers are canceling orders, stakeholders are pressuring you for price reductions, your company is cutting back, the compensation plan changed, you've taken a pay cut, the boss is more demanding, your investments are in free fall, prices are increasing on everything, your home equity is in the tank. There is plenty of misery to go around. It stinks.
Heed this warning: DO NOT COMPLAIN.
Don't complain to anyone, for any reason, at any time, about anything – no matter what. Though it may feel good in the moment to blow off some steam and wallow in a little misery, it does not serve you well or help your career.
The last thing the boss wants to deal with is a complainer. The boss is way more stressed out than you. She doesn't need you to remind her of how bad she already feels for reducing expenses, cutting spiffs, having to announce that the annual awards trip has been canceled, or reducing headcount.
There is also a real danger that when you complain to co-workers, they will use your words to throw you under the bus and save their own hides. Unfortunately, in most companies, non-salespeople (even top executives) don't like sales professionals. This dislike is motivated mostly by jealousy because the perception is that you make too much money and work too little.
Normally, this hate is just a nuisance and an unfortunate reality in the sales profession. ...
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