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Working with Social Information: Remaining Open and Adjusting Your Perspective

We cannot solve problems by using the same kind of thinking we used when we created them.

ALBERT EINSTEIN

LISA AND GENE MEET WITH HOSUR’S TOWN COUNCIL

It was a surprise to everyone when the bulk label RFID team’s plan called for the new division to be placed in Hosur, a small town outside Bangalore, rather than in Hong Kong. But the need for IT resources outweighed the manufacturing cost savings in China. It was an even bigger surprise when Bangalore politicians seemed less than enthusiastic about welcoming the IKU expansion. Construction permits and other approvals were all being held up. IKU’s legal department was making no headway in managing the infamous ...

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