APPENDIX 1

Case Study

Inforsystems—All Fingers of the Hand Are Not Equal!

Ramakrishnan, Vice President (Government Business) at Inforsystems, felt a sense of satisfaction as he put the finishing touch to his proposal for fresh capital investment for bidding for a new and very large government project. Ramki, as he was known to his colleagues, was sure that his proposal would be accepted by the Management. After all his division was the most important of the three divisions of Inforsystems, responsible for more than half the company’s total revenue. This project would tilt the balance even further. No one would dare to question his proposal, not even the Finance department. It was too large a project to reject.

Inforsystems was a 10 year old publicly ...

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