CHAPTER 5

Performance Metrics for High Growth Software Service Companies

Most measurements of performance are geared to the needs of 20th-century manufacturing companies. Times have changed. Metrics must change as well.

—Lowell L. Bryan1

Case Study

On March 13, 2014, a news report in Bloomberg Business2 headlined “Infosys Plunges After Murthy’s Sales Growth Outlook” stated:

Infosys Ltd. plunged the most in 11 months after Chairman N.R. Narayana Murthy told investors annual sales growth may be at the lower end of its projections and lag behind industry forecast. “We are not very happy with our performance over the last two years,” Murthy said at an investors meet organized by Barclays Plc in Bangalore yesterday. “The second matter of concern for ...

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