CHAPTER 10
EMPLOYEE ENGAGEMENT
A Focus on Leaders
Jeff Schippmann
Employee engagement is one of those fascinating concepts that come along every few years in the human resource (HR) field that is fueled by an intense business need and is introduced into practice so quickly that it creates consternation and confusion in the research and academic communities. In this way, the “engagement” phenomenon is similar to the rush of interest and practice into competency modeling a few years ago (Schippmann et al., 2000). In the case of employee engagement, the burning platform has been the growing recognition that business and industry is facing a shortage of skilled employees at many levels of the labor market (Erickson, 2005; Frank & Taylor, 2004; ...
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