CHAPTER 18
ALLSTATE’S “GOOD HANDS” APPROACH TO TALENT MANAGEMENT
An Interview with Ed Liddy and Joan Crockett
John W. Boudreau
A CEO’s Personal Point of View on Talent Management
I have a twenty-four-year-old son who is just starting out in the business world, working for a financial fund. He was a fine athlete and played varsity basketball in college. Three or four months ago, he came to me and said, “Dad, I have a meeting set up for my six-month performance review. I’ m used to getting my performance review by a red-faced coach in front of 3,000 or 4,000 people, who are screaming at me. Will it be like that?”
I laughed and said, “I know you have a job description, but do you also have a document that explains your job accountabilities and ...
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