April 2018
Beginner
390 pages
8h 16m
English
Content preview from Style Guide for Business WritingBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Salutations
Familiarity with a recipient determines whether an informal or formal salutation is appropriate. The format also affects this decision. Memos normally do not include a salutation, but recipients are identified in the heading. Email tends to be less formal in style.
1.Informal salutations
When writing to a peer or to someone known on a first-name basis, an informal style may be used. These include first names or nicknames. Avoid slang, obscenity, or inappropriate attempts at humor in all forms of business communication. For example, “Hey dude” is not an appropriate salutation for any message exchanged within a business setting.
2.Formal salutations
The most popular beginning to a salutation is use of the word “Dear.” This is followed ...
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