Lynsi Snyder, CEO of In-N-Out Burger, said, “day to day, the work environment has to be positive, and the Associates actually create that themselves by being so upbeat and enthusiastic. We select leaders who are strong in the area of engaging Associates in taking great care of our customers with great quality and service. They must also be able to create a team-oriented atmosphere, which is part of our mission statement. Other things like a favorable pay structure and flexible scheduling definitely help, but it really comes down to our Associates being part of something that they take a lot of pride in.”
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