Introduction
Marketing is defined as the process that ensures the right products and services get to the right markets at the right time, and at the right price. The challenge in that sentence lies in the use of the word ‘right’. The deal has to work for the customer, because if they don’t want what you have to offer the game is over before you begin. You have to offer value and satisfaction, otherwise people will either choose an apparently superior competitor or, if they do buy from you and are dissatisfied, they won’t buy again. With online review websites such as Trustpilot and TripAdvisor there is now no hiding place for shoddy trading practices. Worse still, they may bad-mouth you to a lot of other people. For you the marketer, being ...
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