The Business Plan Workbook, 11th Edition

ASSIGNMENT 25 Other business controls

Depending on the nature of your venture, your business plan will have to show how you plan to control other aspects of the firm’s performance. These could include:

• manufacturing and production;

• personnel records/accident reports;

• quality and complaints;

• new product development/design.

Stock cards for the different stages of your production process (raw materials, work-in-progress, finished goods) are particularly important to help you identify fast- and slow-moving items and to help you identify correct safety stock levels. Equally, to permit customers to complain (better than them voting with their feet, without telling you) you will need to provide customer suggestion boxes or explanations as to how ...