CHAPTER 9Developing Products for Competitive Advantage
What are smart products? Well, we are already familiar with smartphones, so we know that smart products can do things for us that we don’t even know we want to do yet. Smart products are intelligent, interconnected, and instrumented business solutions and products. They include communications networks, enterprise resource planning applications, online navigation systems, traffic and fleet logistics management systems, point-of-sale retail systems, and health care information management systems.
Here is how IBM explains the philosophy behind and general functions of smart products:
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