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The Enterprise Business Analyst by Kathleen B. Hass

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Introduction

In the first decade of the 21st century, as the profession of business analysis was just coming of age, the global economic crisis served as a wake-up call. In his introduction to the 2010 Global CEO Study, Samuel J. Palmisano, chairman, president, and chief executive officer of IBM Corporation, said that the biggest challenge CEOs are facing is the network of complexities brought about by the Internet and the global economy. CEOs in the study said their organizations are not equipped to effectively manage this uncompromising complexity because they do not have the creative leaders they need.

What we heard … is that events, threats ...

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