Chapter 5Communication
Why do we fail at communication? Do we not understand that people need to know if they are winning or losing? We don’t make our vision clear. We don’t give clear directions. If our people don’t understand our vision and the direction that we want them to go, then how can we get their buy-in? Lack of understanding can drive people to leave your group or even the company.
Hour × Hour
How do we know if we are winning or losing each day or even each hour? Hour-by-hour or end-of-line boards is a major change in some people's thinking. Some places have all this information in reports for our leaders to see. How important do you think it would be for our people to know their performance on an hour-by-hour ...
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