October 2024
Beginner
368 pages
7h 53m
English
With the growth of e-commerce and the buzz about digital and virtual, one can imagine a world where digital channels, self-service, and inside salespeople replace field salespeople. And without field salespeople, the thinking goes, there is no need for their managers. This all begs the question—do we still need salespeople (and managers of salespeople)?
It’s true that the role of salespeople has been greatly reduced in some businesses. From 2005 to 2017, US pharmaceutical companies slashed one-third of their sales forces, while the use of digital information sources (email, podcasts, mobile apps, websites) grew. From 2014 to 2020, industrial supply distributor W.W. Grainger cut more than ...
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