October 2024
Beginner
368 pages
7h 53m
English
Salespeople, marketers, and service teams are constantly making decisions about customer outreach and response—including who to contact, what methods to use, and what to offer. The complexity of channel selection, sequencing, and collaboration escalates with the growing number of personal and digital channels. And with buyer needs constantly evolving, real-time insights are needed for making informed decisions. When collaboration and personalization are absent, buyers receive inconsistent handling across channels and poorly targeted sales and marketing outreach, leading to wasted effort by sellers, frustration among buyers, and poor results.
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