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The Heart of Business
book

The Heart of Business

by Hubert Joly, Caroline Lambert
May 2021
Intermediate to advanced
304 pages
5h 55m
English
Harvard Business Review Press
Audiobook available
Content preview from The Heart of Business

11 Third Ingredient: Fostering Autonomy

Human beings have an innate inner drive to be autonomous, self-determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives.

—Daniel Pink, Drive: The Surprising Truth about What Motivates Us

When I met Maurice Grange in 1986, he had been in charge of maintenance at computer company Honeywell Bull in Paris for many years. I was a young McKinsey consultant, part of a team helping the company improve its customer service. I was struck by how widely customer satisfaction ratings varied from one district to another, but once aggregated at the regional level, produced more even results as districts balanced each other out.

During a meeting, I ...

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Publisher Resources

ISBN: 9781647820398