October 2013
Intermediate to advanced
272 pages
6h 9m
English

Rapport is a sense of mutual liking, trust, and shared understanding and concern. You should establish rapport the minute you walk into a room. Your strong handshake, the way you carry yourself, sitting straight and poised, the direct eye contact you make throughout an interview—all these are elements of compelling confidence. Your courteous, warm, and friendly manner along with your smile demonstrate a willingness to listen and respond effectively to questions asked. Combine this physical certainty with your positive, proactive nonverbal communications, and you create a convincing impression and establish a presence ...
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