CASEY MORK AND HIS COLLEAGUES weren’t quite sure what to make of their new manager. Initially they complained a lot because he didn’t seem to be making decisions for them, and he didn’t provide detailed instructions about how they should improve or change a document, as their previous manager had done. He also shared lots of “high-up information,” which again, their previous manager had not bothered them with. He seemed a bit distant and didn’t “get into the weeds” with his team members.
But as time went on, Casey realized that “this new fellow had really trusted us right from the start,” and although initially his trust gave them the idea that they could get away with anything, they “learned that he knew enough about ...