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The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations, 5th Edition by Barry Z. Posner, James M. Kouzes

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CHAPTER 10

Recognize Contributions

FROM HER VERY FIRST DAY at Ambition Group—a leading provider of recruitment and career services, with operations in Australia, the United Kingdom, and Asia—Jade Lui experienced “a strong sense of community and an encouraging culture.” Her first meeting was with Guy Day, the managing director. “Guy personally greeted me, spent an hour introducing me to the firm’s corporate vision and values, then introduced me to each and every person in the office,” Jade told us. “I was pleasantly surprised that the most senior executive actually devoted such time and effort to bringing on board the most junior new recruit. He showed that he cared.”

One of the regular practices at Ambition was for each consultant to write his ...

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