2

Process Improvement and Lean Six Sigma

 

IN A NUTSHELL

This chapter describes the need for an LSS quality focus on business processes. It introduces process improvement (PI), describing the characteristics of business processes and explaining the advantages of using a cross-functional focus. When you complete this chapter, you should be able to:

  • Explain what is meant by LSS quality focus on the organization’s processes
  • Explain the need for PI
  • Describe the objectives of PI
  • Explain the advantages of PI
  • Explain what a business process is
  • Explain the difference between traditional views of management and the process view
  • Explain how the owner of a business process is selected
  • Describe the authority and responsibilities of a business ...

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