Section 2
The Lean Journey into Process Improvement
INTRODUCTION
Every accomplishment starts with a decision to try.
—Gail DeversThree-time Olympic champion, track and field
Understanding and implementing Lean and LSS is often referred to as a journey. The word journey has been aptly chosen since it implies that this transformation is neither quick nor easy. It can also describe changes that occur in individuals, departments, functional areas, divisions, and the entire organization during the LSS learning experience. First, for the individual, it can be described as an evolution in your way of learning and thinking. We learn to better understand our processes. We learn about our fellow employees. Ultimately, we learn about ourselves and ...
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