The Lean Six Sigma Black Belt Handbook

9

Black Belt Nonstatistical Tools (R through Z)

 

 

INTRODUCTION

The tools that are presented in this chapter include the following:

• Reliability management systems
• Root cause analysis
• Scatter diagrams
• Selection matrix/decision matrix
• SIPOC
• SWOT
• Takt time
• Theory of constraints
• Tree diagram
• Value stream mapping

 

RELIABILITY MANAGEMENT SYSTEM

Customers buy the first time based upon quality. They come back to buy again based upon reliability.

Definition

A reliability management system is a system for designing, analyzing, and controlling the design and manufacturing processes so that there is a high probability of an item ...