7

Taking action

We have argued above that lessons have to lead to action if they are to be implemented, and that lessons that remain in a database – or, even worse, remain in a report on the library – are often ignored. With no action, nothing changes.

This was brought to my attention by one of our more blunt-speaking clients, who returned to us one day and said ‘your retrospect process is rubbish’. When we asked him to explain further what was behind his remark, he explained that the same negative lesson had turned up in all three of the past three retrospects of a particular type of project. Obviously nothing had changed, and no progress had been made. We explained that this was not a problem with the retrospect process itself: the process ...

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