The New Automation Mindset

The New Automation Mindset

by Vijay Tella, Scott Brinker, Massimo Pezzini
Released August 2023
Publisher(s): Wiley
ISBN: 9781119898757

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Book description

Explore the true potential and impact of business automation

Digital transformation of the business landscape is well underway, and businesses are being reshaped faster than ever before. Agility and adaptability are now critical components of these business' survival. But building these traits requires a holistic approach with an unrelenting focus on automation. How does one go about developing that focus?

In The New Automation Mindset: The Leadership Blueprint for the Era of AI-for-All, renowned entrepreneur and tech strategists Vijay Tella, Scott Brinker, and Massimo Pezzini deliver a guide to implementing automation in the real world, avoiding jargon and vague bromides in favor of concrete examples of the successful integration of automated technologies and descriptions of the positive results they had on the companies that deployed them.

In the book, you'll also find:

  • Hands-on advice for C-suite executives, front-line managers, and everyday employees to implement effective automation frameworks
  • Insightful explorations of the innovation and growth advantages of automation
  • Deep treatments of how automation is about more than just RPA—or Robotic Process Automation—and efficiency

An inspiring and practical presentation of one of the most essential topics in business today, The New Automation Mindset will earn a place on the bookshelves of founders, entrepreneurs, managers, shareholders, tech enthusiasts, knowledge workers, and anyone else with an interest in digital transformation and commerce.

Table of contents

  1. Cover
  2. Praise for The New Automation Mindset
  3. Title Page
  4. Copyright
  5. Foreword
    1. What Is Automation?
    2. What Is Integration?
    3. Implementing a Single, Unified Strategy
  6. Introduction
    1. Do We Follow Systems or Task Thinking?
    2. Do We Embrace Change or Fear Breaking Things?
    3. Is Automation a Team Sport or Exclusive to Specialized Experts?
    4. Generative AI + Cloud‐native Automation Changes Everything
    5. The Blueprint for the New Automation Mindset: Enterprise Automation and Generative AI
    6. The New Era of Digital
    7. A Roadmap to the New Automation Mindset
    8. Notes
  7. PART 1: The New Automation Mindset
    1. CHAPTER 1: The New Era of Automation
      1. Many Restaurants Would Have Been Toast Without Toast
      2. Going Beyond Adaptation
      3. A New Organizational Mindset
      4. Unleashing the New Automation Mindset
      5. Walking the Walk
      6. Notes
    2. CHAPTER 2: The Process Mindset
      1. The Task Mindset vs. the Process Mindset
      2. The Power of the Humble Checklist
      3. The Integration Fragmentation
      4. Notes
    3. CHAPTER 3: The Growth Mindset
      1. Built to Last vs. Built for Change
      2. Process Variance vs. Adaptability
      3. Overbuilding the Swing Set
      4. When Stuff Hits the Fan
      5. The Growth Mindset in Action
      6. An Epic Scale of Change
      7. Notes
    4. CHAPTER 4: The Scale Mindset
      1. Working in the Shadows—Without IT
      2. Transformation Cannot Be Limited to IT
      3. Embrace Scale, Empower the Company
      4. A Democratization Revolution
      5. Notes
  8. PART 2: Architectural Underpinnings
    1. CHAPTER 5: Orchestration
      1. Approaches to Automation
      2. The Jobs to Be Done
      3. Orchestration's Building Blocks
      4. Technical Capabilities Required for Orchestration
      5. An Enterprise's Central Nervous System
      6. Notes
    2. CHAPTER 6: Plasticity
      1. The Rigid Company
      2. Less Machine, More Brain
      3. Breaking the Mold
      4. Putting It All Together
      5. Notes
    3. CHAPTER 7: Democratization
      1. Balance Different Skill Sets for Success
      2. Find Balance
      3. Bring Together IT and Business
      4. Make Governance Your Friend
      5. Governance in the Era of AI for All
      6. Find Common Ground
      7. Unlock the Untapped Potential
      8. Notes
  9. PART 3: A Practitioner's Guide to World Class Automation
    1. CHAPTER 8: Mastering Your Automation Journey
      1. The Five Towers of Automation
      2. Innovative Automations
      3. Inspiration for Automation
      4. Note
    2. CHAPTER 9: The Back Office
      1. Unlocking Business Value for Back Office Functions
      2. Automation Use Case: IT Service Management
      3. Automation Use Case: Streamlining Incident Management
      4. Automation Use Case: Fine Payment Reporting
      5. Automation Use Case: Automated Cash Reconciliation
      6. The Power of Back‐office Automation
      7. Back Office Is the Foundation of Every Company
      8. Notes
    3. CHAPTER 10: The Front Office
      1. Company Impact Begins in the Front Office
      2. The Rise of RevOps
      3. Automation Use Case: Lead Management
      4. Automation Use Case: Food Delivery and Loyalty Rewards
      5. Automation Use Case: Deal Desk
      6. Notes
    4. CHAPTER 11: The Employee Experience
      1. Automating Delightful Experiences
      2. Automation Use Case: New Employee Onboarding
      3. Automation Use Case: Overcoming Context Shifting Fatigue
      4. Automation Use Case: Onboarding in the Gig Economy
      5. The Future of Work
      6. Notes
    5. CHAPTER 12: The Customer Experience
      1. Design CX Automations with People in Mind
      2. Automation Use Case: Customer Portal
      3. Automation Use Case: Frictionless Customer Check‐in
      4. The Future of CX
      5. Notes
    6. CHAPTER 13: Supplier Operations
      1. Supply Chain Process Automation Opportunities
      2. Automation Use Case: Seamless, Self‐service Returns
      3. Automation Use Case: Digital Supply Chain
      4. Automation Use Case: Robots Roaming the Aisles
      5. The Supply Chain of the Future
      6. From Partnerships to Platforms
      7. Notes
    7. CHAPTER 14: The Platform‐Driven Business
      1. Method #1: The Data Platform
      2. Method #2: The GTM Platform
      3. Method #3: The Services Platform
      4. Method #4: The Operations Platform
      5. Bring Fresh Thinking to Traditional Business
      6. Notes
      7. Additional Bibliography
  10. PART 4: Making it Happen
    1. CHAPTER 15: The Enterprise AI Platform
      1. The Challenges of Generative AI in the Enterprise
      2. The Platform for Actionable Generative AI
      3. Input Method Capabilities
      4. Execution Engine
      5. Key Characteristics
      6. Enterprise‐grade Capabilities
    2. CHAPTER 16: The Automation Ecosystem
      1. Automation Tools
      2. A Look at a Hypothetical Process
      3. (The Not So) End‐to‐end Automation
      4. The Rise of Enterprise Automation
    3. CHAPTER 17: Enterprise Automation
      1. Enterprise Automation Platform
      2. Architectural Styles
      3. Pillars of Enterprise Automation
      4. Unite Teams Through a Common Platform
    4. CHAPTER 18: The New Operating Model
      1. Choosing the Right Operating Model
      2. Leading the Change
      3. Note
    5. CHAPTER 19: The Future of the Enterprise
      1. From the Brink of Extinction to an IPO
      2. Using Pandemic Momentum to Push Upmarket
      3. The Future of the Enterprise and Becoming Unstoppable
      4. Notes
    6. CHAPTER 20: The New Career Paths
      1. The Explosion of Economic Value
      2. How Automation Is Changing Career Paths
      3. Operation Roles and the Wonderful World of BigOps
      4. How IT Roles Will Grow in Value
      5. Become a Catalyst
      6. The Stakes Are High!
      7. Notes
  11. Appendix A: Key Roles for Democratization
  12. Acknowledgments
  13. About the Authors
    1. Vijay Tella
    2. Scott Brinker
    3. Massimo Pezzini
  14. Index
  15. End User License Agreement

Product information

  • Title: The New Automation Mindset
  • Author(s): Vijay Tella, Scott Brinker, Massimo Pezzini
  • Release date: August 2023
  • Publisher(s): Wiley
  • ISBN: 9781119898757