“The conductor of an orchestra doesn't make a sound. They depend, for their power, on their ability to make other people powerful.”
—Maestro Benjamin Zander
Health care is high stakes, and medical staffing firms deal with very complex processes. While their goals are like the average recruiting firm, clinician placement is more complicated. A company called Vituity makes it look easy. Their approach to physician onboarding and credentialing is a process automation masterclass we can all learn from, but it didn't start out that way.
“Our physicians see about seven million patients every year. Our core product is human—that is, clinicians providing care to people,” says Vituity CIO, Amith Nair. “Our number one goal is that a physician is hired and staffed, ready to serve the community on day one.” Clinician staffing involves hundreds of emails, actions, and data movements over four to six weeks. “Our rate‐limiting factor was our legacy system and how we were not orchestrating any of our processes from end to end,” said Nair. “So it would take anywhere between 700 to 1,500 hours to staff a single physician. We weren't looking at the process end to end, so we had to improvise.”
It's enough to make any technology leader's head spin. It gets worse: Any delay means a hospital, emergency room, or ICU goes understaffed, which means patients either wait or receive ...
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