The New Automation Mindset

Appendix A: Key Roles for Democratization

While the concept of business and technical teams sounds straightforward, we know that each company contains a complex mix of varying roles, skill sets, and organizational structures. To help clarify, let's look a bit closer at the key roles involved in healthy democratization.

As shown in the chart, the roles in any given company are more complicated than simply “business” and “IT.” We simplify throughout this book for readability, but when implementing democratization in your company, it is important to understand the nuances of the various roles and where to draw the line on who to include in your automation initiative. Here are some of the common titles for each of the roles we've identified in this view:

Role	Common Titles	IT or Business
Technical specialists Commonly the primary audience for traditional integration tools	Integration Administrator Automation Developer	IT
Business technologists Core roles supporting business apps and other business systems	HRIS analyst Workday Administrator Finance Admin	IT
BigOps analysts Support processes, systems, and data related to a functional area	HR PeopleOps Revenue Operations Specialist FinOps, ITOps, SecOps	Both
Business power users Team members motivated to automate business processes	Accounts Payable Analyst Marketing Content Creator Mechanical engineer (*could be any ...