December 2004
Intermediate to advanced
340 pages
8h 38m
English
Content preview from The New CIO Leader
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APPENDIX C
_________________
IT Services
Once you’ve developed your business and IT maxims, it’s helpful to look at the variety of IT services that may be provided.1 Doing so ensures that the services provided are appropriate, given the maxims, and that there are no gaps that the maxims dictate closing. Use this questionnaire to compare the necessity and availability of shared infrastructure services, which we have grouped into ten major categories.
| 1. Channel Management:Provide electronic channel to customers or partners to support one or more applications | Available | Necessary |
| EFT POS/POS (electronic funds transfer point of sale) | ||
| Kiosks | ||
| Web sites | ||
| Call centers | ||
| IVR (interactive voice response) | ||
| Mobile phones | ||
| Mobile ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.