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The New CIO Leader: Setting the Agenda and Delivering Results by Ellen Kitzis, Marianne Broadbent

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Introduction:The Crossroads

Two paths diverged in a wood …

and I took the one less traveled.

ROBERT FROST

Chief information officers today stand at a crossroads. The role of each CIO is inevitably changing, because of two perspectives on information technology (IT). On the one hand, there is the lingering disaffection with IT from the Internet bust, the overexpenditure on technology capacity, the popular press’s assertion that IT is now irrelevant in discussions of competitive advantage, and the hysteria about IT jobs moving overseas. On the other hand, IT is gaining renewed interest for several reasons. The global economy seems to be finally escaping the doldrums, and business executives are desperate for innovation. Additionally, the regulatory ...

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