All day long I think of things but nothing seems to satisfy,
Think I’ll lose my mind if I don’t find something to pacify . . .
—Black Sabbath, “Paranoid” (1970)
I spent over two decades as a managing partner at an IT consulting firm, so trust me when I tell you that I’ve heard my share of business gripes about IT. The gripers would usually begin with a series of subtle putdowns directed at IT leadership, then branch off into an indictment of skill sets or delivery velocity. They would conclude with a lament. “If we could only . . .” they would begin. For ...