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The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age by Jill Dyche

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Operations: Rethinking Your IT Portfolio

                  All day long I think of things but nothing seems to satisfy,

                  Think I’ll lose my mind if I don’t find something to pacify . . .

             —Black Sabbath, “Paranoid” (1970)

I spent over two decades as a managing partner at an IT consulting firm, so trust me when I tell you that I’ve heard my share of business gripes about IT. The gripers would usually begin with a series of subtle putdowns directed at IT leadership, then branch off into an indictment of skill sets or delivery velocity. They would conclude with a lament. “If we could only . . .” they would begin. For ...

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