The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age

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Organizational Models and IT Service Lines

                  To what you wanted to see good

                  Has made you blind,

                  And what you wanted to be yours

                  Has made it mine.

             —Soundgarden, “Fell on Black Days” (1994)

Say you work in a large company, and along with about 600 colleagues, you have a job in IT. Though you’ve been employed at said company for almost a decade, in that time you’ve had a dozen different jobs ranging from programmer to development manager to lead architect to network manager to director of quality assurance, just to name a few.

At first, you thought you were being ...