Skip to Content
The Next Leap in Productivity: What Top Managers Really Need to Know about Information Technology
book

The Next Leap in Productivity: What Top Managers Really Need to Know about Information Technology

by Adam Kolawa
February 2009
Intermediate to advanced
208 pages
2h 55m
English
Wiley
Content preview from The Next Leap in Productivity: What Top Managers Really Need to Know about Information Technology

4.10. Deming Revolution Finally Comes to Software

The concept of defect root cause analysis and prevention originated in the manufacturing industry, in the fields of quality control and management, pioneered by W. Edwards Deming and Joseph M. Juran. This discipline is called Total Quality Management (TQM). Its application to software development was introduced by Watts S. Humphrey and gained some popularity in the 1990s. But it has not yet really taken root.

There are two reasons why TQM techniques have been slow to catch on in IT:

  1. They were rejected by the software development culture. Many people within the industry doubted that effective defect prevention could be applied to IT.

  2. Tools to support TQM for software did not exist.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

What Successful Project Managers Do

What Successful Project Managers Do

W. Scott Cameron, Jeffrey S. Russell, Edward J. Hoffman, Alexander Laufer
How to Develop a Great Digital Strategy

How to Develop a Great Digital Strategy

Jeanne W. Ross, Cynthia M. Beath, Ina M. Sebastian

Publisher Resources

ISBN: 9780470398111Purchase book