The Next Leap in Productivity: What Top Managers Really Need to Know about Information Technology
by Adam Kolawa
2.7. Never a Dull Moment
Ron Rose, the longtime chief information officer (CIO) of Priceline.com, estimates that at any given moment in time the company is evaluating, specifying, scheduling, planning, and executing several hundred IT projects.
To cope with that workload, Priceline.com has developed its own project management disciplines for planning product and system enhancements related to specific business goals several quarters in advance.
From Rose's perspective, a primary function of top management is helping IT prioritize its portfolio of assignments. "The CEO is responsible for driving strategy," says Rose. "I'm responsible for providing the CEO with timely and cost effective alternatives."
Specifically, says Rose, IT is responsible for providing general management with accurate, comprehensive project road maps that efficiently utilize the available resources, and for creating workable processes for achieving the tactical goals within the strategy.
"What we're really talking about is a portfolio management exercise," says Rose. "In my experience, the overwhelming majority of problems encountered by knowledge-driven organizations begins with IT portfolio management and resource allocation issues."
When targets are well defined and IT resources are allocated appropriately, the business advances. When targets are poorly defined and IT resources are not made available, the business suffers.
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