CHAPTER 4
The Five Stages
I remember watching Mary Poppins when I was a kid. Besides having the hots for Julie Andrews, I remember falling madly in love with the theme of the song “A Spoonful of Sugar.”* The big takeaway from that song is that any task can be made less dreadful if we make it fun. Whether it’s cleaning your room, training employees, or creating a two-hundred-page report, a spoonful of fun will make the task far more manageable.
So that’s what we’ll do . . . you and me in your office, before I open my umbrella and fly to some other business.
Think your situation is particularly tough? I’ll bet you I’ve had clients in far worse shape. ...
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