June 2018
Intermediate to advanced
128 pages
2h 24m
English
Following are five very effective examples of clients we’ve worked with who leveraged the full power of stay interviews to improve engagement and retention. These examples cover a wide variety of industries and circumstances.
Imagine for a moment that you are Joan Holda, HR director of Burcham Hills Retirement Community in East Lansing, Michigan. Joan saw the light regarding the power of stay interviews and trained her managers to conduct them.
It started with Joan’s first stay interview, conducted by her manager, Executive Director Pam Ditri, who was also brand new to the stay interview. This had the look of the student teaching the teacher, ...
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