6 Emotion
Emotion can be defined as a state of arousal involving conscious experience and visceral, or physiological, changes. In the context of consumer behavior, the result of the internal process of emotion is a feeling toward the product. For example, after 6 months of hearing about and using new Kona brand instant coffee, the user may come to feel really good about Kona coffee. In this chapter we try to determine how these feelings toward products develop.
The study of emotion has a long history in psychology. Theoretical conceptualizations of emotion have considered emotional experience to be a function of: interpretations of specific patterns of visceral changes (James, 1890); coinciding changes in physiological functioning and cerebral ...
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