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Mastering Resource Management

Irrefutable Truths, Parting Recommendations, and Tools for the Road

In the Introduction to this book, I shared the fundamental question all organizations strive to answer: How do I make the best use of my limited resources? I mentioned that the question was a loaded one and that answering it is a perennial struggle for many companies. By now you can probably see why. It is my hope that this book will be a useful tool for addressing the ongoing complexities of resource management and capacity planning, as well as a guidebook for putting an effective strategy in place. Thus far, we’ve examined the nuances of managing capacity and demand from every possible angle, including the people, process, and technology ...

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