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The Secret of Teams by Mark Miller

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The Three Pillars

The team was excited about its first visit. Everyone knew the reputation of the Special Forces as an elite unit of dedicated professional service members who get results. As Debbie prepared for the visit, she couldn’t help but wonder if the general would share the same principles that she believed were essential to creating high performance in a team.

The team had decided to split the assignments, and they agreed to let Jo stay home with her mom. On this trip, Debbie would be joined by Tom and Javier.

As they approached the general’s home, Debbie wasn’t sure what to expect. However, she did have in her mind what she thought the general would look like—a classic Army general, the type you’d see in the movies. Her stereotype was ...

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