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The Secret of Teams by Mark Miller

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Harder Than It Looks

After three days of intensive training, the attendees felt ready to tackle the world. Debbie’s team was elated. They could hardly wait for the pilot teams to report improved results.

At their next meeting, the agenda was focused on debriefing the event. However, during their opening community-building time, something amazing happened: Steve gave a report on what was happening in his life outside work.

“I told you a few meetings ago that things were not good at home,” Steve began. “Since you guys were willing to help me expand my role on the team, I guess I’ve been easier to get along with. My wife had moved out….” he stopped. The team seemed to be holding their breath wondering what he was about to say. “But, like I said, ...

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