The Truth Doesn't Have to Hurt

Acknowledgments

The impetus for writing this book would not have been possible without the initial support and contribution of Dr. Mark Pochapin, founder of the Jay Monahan Center in New York. Together we began what ultimately resulted in a seven-year journey that finally culminated in the Strategies for Enhancing Performance Study, which became the foundation of the research upon which much of this book is based.

What we learned from surveying over a thousand workers in the Northeast is that criticism, whether as a giver or receiver, is among the top ten most stressful factors affecting performance in workplaces. While exchanges involving negative feedback do not occur all the time in the average worker’s day, when they do, they are stress-producing. ...