The Why of Work: How Great Leaders Build Abundant Organizations That Win

CHAPTER 9What Delights Me? (Civility and Happiness)

LEADERSHIP DELIGHT CHALLENGE

Partisanship sometimes affects organizations where there is more hostility than civility and where a we-they, win-lose, right-wrong, blame-and-shame mentality persists. Great leaders move away from hostility and intolerance toward multiculturalism through problem solving, listening, curiosity, diversity, and compassion and by bringing creativity, pleasure, humor, and delight into their organizations.

Recently, Dave’s father, Richard Ulrich, passed away. As the family gathered to celebrate his life, we were joined by an interesting assortment of individuals whose work was far removed from anything Richard did professionally: bank tellers, produce managers, teachers, ...