Book description
The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.
The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.
Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.
Table of contents
- Cover
- Title page
- Copyright page
- Preface to the Fourth Edition
- Abbreviations
- Introduction
- 1 Fundamentals
- 2 Facility Planning
- 3 Facility Management Strategy
- 4 Human Resources Management
- 5 Workplace Productivity
- 6 Health, Safety and Security
- 7 The Outsourcing Decision
- 8 Procurement
- 9 Service Delivery
-
10 Specialist Services and Partnership
- Introduction
- ICT services
- Health-care services
- Security and protection services
- Custodial services
- Professional services
- Performance and SLAs
- Risk, insurance and indemnities
- Supplier management
- Collaborative relationships
- Public–private partnerships (PPPs)
- Facility management and private-sector participation
- Conclusions
- 11 Performance Management
- 12 Maintenance Management
-
13 Sustainable Facilities
- Introduction
- Sustainable development
- Environmental management
- Corporate social responsibility (CSR)
- Zero carbon
- Whole-life carbon
- Environmental performance and energy efficiency
- The building energy management system
- Managing water resources
- Managing waste
- Management and end-user responsibilities
- Technology-enhanced facilities
- Innovative workplaces and housing
- Conclusions
- 14 Change Management
- 15 Information Management
- Appendix A
- Appendix B
- Appendix C
- Appendix D
- Appendix E
- Bibliography
- References
- Advertisements
- Index
- End User License Agreement
Product information
- Title: Total Facility Management, 4th Edition
- Author(s):
- Release date: February 2015
- Publisher(s): Wiley-Blackwell
- ISBN: 9781118655382
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