Total Facility Management, 4th Edition

3 Facility Management Strategy

Key issues

The following issues are covered in this chapter.

• Facility management has to encompass a diverse range of matters that influence the success of the organization’s core business, mostly set in the context of a dynamic environment. As such, the organization will have to base much of its decision-making on the expectation that change will be a constant feature into the future.
• A strategy for facility management is needed by all organizations to ensure optimal use of facilities over the short, medium and long term. Throughout, it should be aligned with the organization’s business strategy, including its business objectives, and be reflected in policies and operational plans.
• The strategy should establish the overall approach to facility management, including maintenance of physical assets, end-user requirements, service definitions, service delivery options and performance management. It should be broad, yet flexible, and remain focused on supporting the organization’s core business. Periodic updating will be necessary to ensure that it remains aligned with the business strategy.
• The organization should avoid using the strategy to manage operations directly, but instead should reflect the latter in an approach that can be adapted quickly in light of changes to the business strategy.
• As far as practicable, the strategy should anticipate change and respond with processes and procedures that will ensure the organization has the ...