February 2015
Intermediate to advanced
408 pages
13h 14m
English
Content preview from Total Facility Management, 4th Edition
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Appendix C
Risks involved in outsourcing
Planning to outsource
- Are the objectives for outsourcing correctly identified?
- Is the service to be outsourced adequately scoped and defined?
- Have the direct and indirect costs of delivering the outsourced service been adequately calculated?
- Will adequate competition be generated from credible service providers?
- Does the outsourced management team have the right number and mix of skills?
Shortlisting of prospective service providers
- Are there appropriate evaluation criteria?
- Are there adequate safeguards against corruption or bias in the evaluation?
- Is there sufficient expertise on the evaluation team?
Negotiating contracts
- Have end-user requirements been translated into business requirements?
- Are measures of service provider performance defined?
- Are appropriate penalties for unsatisfactory service provider performance included in the contracts?
- Is the organization’s contract protected against the service provider making excessive profits?
- Are the contingency plans that would apply in the event of disasters defined?
- Are there adequate safeguards against the commercial failure of the service provider?
- Are termination arrangements specified?
- Are there adequate safeguards to protect the confidentiality of data?
- Are there appropriate arrangements for the control of assets?
- Are there plans for transferring the employment personnel in an orderly fashion, where this applies?
- Is adequate audit access provided for in the contracts? ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.