The following issues are covered in this chapter.
- There are a number of definitions of facility management. One that is commonly used is an integrated approach to operating, maintaining, improving and adapting the buildings and infrastructure of an organization in order to create an environment that strongly supports the primary objectives of that organization.
- In any discussion of facility management, it is necessary to stress the importance of integrative, interdependent disciplines whose overall purpose is to support the organization in the pursuit of its business objectives.
- The correct application of facility management techniques enables the organization to provide the right environment for conducting its core business to deliver end-user satisfaction and best value.
- If a facility is not managed properly, it can impact upon the organization’s performance. Conversely, a well-managed facility can enhance performance by contributing towards the provision of the optimal working environment.
- Facility management covers a range of functions, including real estate management, financial management, human resources management, health, safety, security and environment (HSSE), change management and contract management, in addition to maintenance, domestic services (such as cleaning and catering) and utility supplies.
- There is no universal approach to managing facilities. Each organization will have different needs. Understanding those needs is the key ...