The following issues are covered in this chapter.
- Human resources management (HRM) issues should be considered during the formulation of the organization’s facility management strategy, as an integral part of managing support services related to the facility.
- The organization’s goals for facility management in achieving end-user satisfaction and best value should be shared by all stakeholders, not least directly employed personnel and service providers.
- Personnel fulfilling roles and responsibilities within the sphere of facility management must have competence and skills that are matched to the demands of the tasks in hand. This requirement applies irrespective of whether services are insourced or outsourced.
- Where the organization does not have personnel with the requisite competence, it should acquire them through recruitment, training/retraining or outsourcing.
- Significant changes in the extent of outsourcing will have an impact on the roles and responsibilities of those concerned, potentially requiring changes to HRM policy and procedures.
- Where applicable, the organization must make clear its position on the transfer of personnel to another employer, as would happen when moving from an insourced arrangement to one that is outsourced. Legislation exists in many countries to ensure that personnel are not treated unfairly.
- Performance appraisals are needed across the length and breadth of the organization – there should ...