November 2010
Beginner
270 pages
4h 53m
English
book
Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere
by Stephen Lambert, Eli Holzman, Mark Levine
Content preview from Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere
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Chapter 5. TIME TO GET PERSONAL
"The people whose lives revolve around the thoroughbreds can be very set in their ways. The people whose focus is on the customer are constantly trying to introduce a better experience. Sometimes those two worlds clash."
How We Found the Boss
In the world of professional horse racing, one brand stands above all the rest. As the home of the Kentucky Derby, Churchill Downs is seen by fans and residents as a cultural institution rather than just a company. It so happens that the executive in charge of Churchill Downs also stands above all the rest; at six-foot-six, Bill Carstanjen is an imposing and highly recognizable ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.