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Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere by Mark Levine, Eli Holzman, Stephen Lambert

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Chapter 8. TROUBLES DOWN THE DRAIN

"The title and trappings of the corner office are always barriers to totally honest communication. It's so easy to make a decision in a vacuum and then send out a company-wide e-mail or make some announcement in a corporate newsletter."

TROUBLES DOWN THE DRAIN

How We Found the Boss

We were immediately attracted to Roto-Rooter because of the direct interface its employees have with their customers. Many companies attract people to their stores, but there are relatively few iconic American brands that still send workers directly into their customers' homes. When we met the boss for his casting interview, Rick's sincere and open personality ...

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