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Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere by Mark Levine, Eli Holzman, Stephen Lambert

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Chapter 9. SAY IT WITH FLOWERS

"We're Irish Catholic brothers from New York City, He's the oldest and I'm the youngest. This is the only way we know how to treat each other."

SAY IT WITH FLOWERS

How We Found the Boss

Family-owned and operated businesses are increasingly hard to find these days. Family businesses that have grown into multimillion dollar corporations are even more rare. When one such business is run by an executive team consisting of two brothers—the oldest and youngest of five siblings—we knew that company would make an unusual episode of Undercover Boss. We had originally conceived 1-800-Flowers as somewhat of a tag-team episode, highlighting how the ...

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