This chapter discusses methods and tools provided by IBM Tivoli Monitoring for
Transaction Performance to perform a detailed analysis of transaction
performance data and to identify the root causes of performance problems in
order to keep high service levels.
“
Accomplishing a high level of customer satisfaction requires the IT function of an
organization to have a full understanding of and insight into the different aspects
of its operation and performance in terms of efficiency and effectiveness.
“
This quote from “Introducing IBM Tivoli Ser ...
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