User Experience Innovation: User Centered Design that Works

Index

A

Apple, 4, 14, 18

applications, 43, 75–79

documenting results and processing output, 78

identifying target user needs, 76

innovating solutions, 78

to interact with, 76

placing in center of diagram, 77

of products, 175–176

autostore function, 141

B

Bang & Olufsen, 115–116

brainstorming, 67, 162

business needs, vs. user needs, 154–155

C

calendar example, 79

car targeted user, 158

cartoons, and storyboards, 181

Cetelco/Hagenuk, 137–138

competitors

categorizing solutions of, 140

examples from, as solution to organizational challenges, 191

identifying potential solutions from products of, 138–139

consumer experience, user experience vs., 5

context awareness, 157–164

concerns regarding, 163

documenting results and verifying solutions, 163 ...